Terms of service
TERMS OF SERVICE
Last updated: August 28, 2026
These Terms of Service apply when you visit www.marbelune.com or purchase a product from Marbelune. By placing an order, you agree to these terms.
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ABOUT MARBELUNE
Marbelune operates from Sweden and sells jewellery and accessories through this online store.
Marbelune is the seller and your contractual party, even when an order is prepared or dispatched by a third-party fulfilment partner.
Our legal business and contact information is available here:
https://www.marbelune.com/policies/contact-information
Questions can be sent to marbelune@gmail.com.
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PRODUCTS
We aim to describe and photograph our products accurately. However, colours may appear slightly different depending on screen settings and lighting.
Marbled patterns and decorative details may vary slightly between individual pieces where this is a natural characteristic of the product.
Product measurements, materials and other important characteristics are stated on the relevant product page. Customers should review this information before ordering.
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ORDERS
After placing an order, you will receive an order confirmation by email. This confirms that we have received your order.
We reserve the right to cancel or refuse an order when:
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A product is unavailable
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The price or product information contains an obvious error
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Payment cannot be authorised
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We reasonably suspect fraud or misuse
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We cannot deliver to the supplied address
If we cancel an order after receiving payment, the amount paid will be refunded using the original payment method.
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PRICES AND PAYMENT
Product prices are displayed in the currency selected for the customer’s market. The final price, available payment methods and applicable shipping costs are shown during checkout before the order is submitted.
Customers are responsible for providing complete and accurate payment, contact and delivery information.
Payments are processed securely through payment providers available during checkout. Marbelune does not directly store complete payment-card information.
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SHIPPING AND DELIVERY
Orders may be prepared and dispatched by a third-party fulfilment partner.
Processing and delivery times are estimates and are not guaranteed. Delivery can be affected by the destination, carrier, customs processing, public holidays and circumstances outside our reasonable control.
Available shipping methods, prices and delivery restrictions are displayed during checkout.
Further information is available in our Shipping Policy:
https://www.marbelune.com/policies/shipping-policy
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ADDRESS ACCURACY
Customers must provide a complete and accurate delivery address.
If you notice an error, contact us as soon as possible. We will try to correct the address before processing or dispatch, but changes cannot be guaranteed after an order has entered fulfilment.
Additional costs caused by an incomplete or incorrect address may need to be paid before an order can be sent again.
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RIGHT OF WITHDRAWAL AND RETURNS
Customers in Sweden and the European Union normally have a statutory right to withdraw from an online purchase within 14 days of receiving the product, subject to any exceptions permitted by law.
Marbelune may offer a longer voluntary return period where stated in our Refund Policy.
To exercise your withdrawal right, you must clearly inform us of your decision within the applicable period. You may contact us at marbelune@gmail.com.
Unless the product is faulty, incorrect or Marbelune agrees otherwise, the customer is responsible for the direct cost of returning the product.
Products should be handled only as necessary to examine their nature, characteristics and function. A deduction may be made where handling has reduced the product’s value beyond what was necessary for that examination, to the extent permitted by law.
Detailed instructions are available in our Refund Policy:
https://www.marbelune.com/policies/refund-policy
Nothing in these terms limits any mandatory consumer rights that apply to you.
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DAMAGED, INCORRECT OR DEFECTIVE PRODUCTS
Please contact us promptly if a product arrives damaged, is incorrect or does not match its description.
Include your order number and clear photographs where appropriate so we can investigate the issue.
Customers retain their statutory rights to make a complaint about defective products. These rights are separate from the right of withdrawal.
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REFUNDS
Approved refunds are issued to the original payment method.
The time required for a refund to appear depends on the payment provider and financial institution. We may withhold a withdrawal refund until the returned product has been received or the customer provides evidence that it has been sent, where permitted by law.
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CUSTOMS AND IMPORT CHARGES
Orders delivered across customs borders may be subject to taxes, duties or import charges imposed by the destination country.
Where these charges are not collected during checkout, the customer may be responsible for paying them. Any known destination restrictions or charges should be reviewed before ordering.
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PROMOTIONS
Discounts and promotional offers may have separate conditions, including validity periods and minimum order values.
Promotions cannot be combined unless expressly stated. A promotion does not affect mandatory consumer rights.
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WEBSITE USE
You may use this website only for lawful personal shopping purposes.
You must not interfere with the website’s operation, attempt unauthorised access, distribute malicious code, misuse customer accounts or use the website for fraudulent or unlawful activity.
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INTELLECTUAL PROPERTY
The Marbelune name, logo, website design and original website content are owned by or licensed to Marbelune.
They may not be copied, republished or used commercially without permission, except where allowed by law.
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THIRD-PARTY SERVICES
Our store is powered by Shopify and may use third-party providers for payments, shipping, analytics and fulfilment.
Those providers may process information when necessary to provide their services. Personal information is handled according to our Privacy Policy:
https://www.marbelune.com/policies/privacy-policy
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LIABILITY
Marbelune does not exclude or limit liability where doing so would be unlawful.
We are not responsible for losses caused solely by circumstances outside our reasonable control. Nothing in these terms limits your mandatory rights under Swedish or other applicable consumer-protection law.
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PERSONAL INFORMATION
Information about how personal data is collected, used and shared is available in our Privacy Policy:
https://www.marbelune.com/policies/privacy-policy
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GOVERNING LAW AND DISPUTES
These terms are governed by Swedish law.
If you live in another country, this choice of law does not remove mandatory consumer protections that apply in your country of residence.
If a disagreement occurs, please contact us first so we can try to resolve it.
A Swedish consumer may also be entitled to refer an unresolved dispute to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden, at:
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CHANGES TO THESE TERMS
We may update these terms when necessary to reflect changes to our products, services, business practices or legal obligations.
The terms applying to an order are normally those available when the order was placed, except where a change is required by mandatory law.
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CONTACT
Questions about these Terms of Service can be sent to:
Email: marbelune@gmail.com
Complete legal business details are available on our Contact Information page: