Shipping policy

Shipping Policy

Order Processing

After your payment has been confirmed, your order is forwarded to our fulfilment partner for preparation and dispatch.

Most orders are processed within 1–3 business days. Processing may take slightly longer during weekends, public holidays or periods of high demand. You will receive an email confirmation when your order has been dispatched.

Estimated Delivery

Standard delivery normally takes approximately 5–20 business days after dispatch. Delivery times vary depending on the destination, shipping provider, customs processing and other circumstances outside our direct control.

Delivery estimates are provided as guidance and are not guaranteed. If your order has not arrived after the estimated delivery period, please contact us so we can investigate it with our fulfilment partner and shipping provider.

Shipping Costs

Available shipping methods and prices are displayed during checkout.

Free shipping is available on qualifying orders where stated on our website or during checkout. The free-shipping offer may be limited to specific destinations.

Tracking

When tracking is available, you will receive a tracking link by email after your order has been dispatched. It may take several business days for the carrier to activate or update the tracking information.

Separate Deliveries

If an order contains multiple products, they may occasionally be delivered separately. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees because an order is divided into multiple deliveries.

Address Accuracy

Please check that your name, address and contact information are complete and accurate before submitting your order.

If you notice an error, contact us as soon as possible. We will try to update the address before processing begins, but changes cannot be guaranteed after an order has been prepared or dispatched.

Additional shipping costs caused by an incomplete or incorrect address may need to be paid before an order can be sent again.

Questions About Your Delivery

If you have a question about shipping, tracking or a delayed order, contact us at marbelune@gmail.com. Please include your order number so we can assist you efficiently.