Refund policy
REFUND AND RETURN POLICY
Last updated: August 28, 2026
This policy explains how cancellations, withdrawals, returns, damaged products and refunds are handled by Marbelune.
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RIGHT OF WITHDRAWAL
Customers in Sweden and the European Union normally have a statutory right to withdraw from an online purchase within 14 days without providing a reason.
The withdrawal period begins the day after you, or a person nominated by you other than the carrier, receives the product.
To use your withdrawal right, you must clearly inform us before the 14-day period expires.
Contact us at:
Please include your name, order number and the product you wish to return.
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RETURNING A PRODUCT
After contacting us, you will receive return instructions and the correct return address.
Do not return a product to the address printed on the original parcel or send it directly to our fulfilment partner unless our instructions specifically tell you to do so. Returns sent without following the provided instructions may be delayed or become difficult to identify.
After notifying us that you wish to withdraw, you must send the product back within 14 days.
We recommend using a tracked shipping service and keeping your postage receipt until the return has been completed.
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RETURN SHIPPING COSTS
Unless the product is faulty, damaged, incorrect or Marbelune agrees otherwise, you are responsible for the direct cost of returning the product.
Marbelune does not automatically provide a prepaid return label.
If you receive a faulty, damaged or incorrect product, contact us before returning it. Where required, Marbelune will provide an appropriate solution and cover reasonable return costs.
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CONDITION OF RETURNED PRODUCTS
You may inspect a product in the same way that you reasonably could in a physical shop.
You may be responsible for any reduction in value caused by handling the product more than necessary to establish its nature, characteristics and function.
Where possible, return the product with its original packaging, accessories and included items. Missing packaging alone does not automatically remove statutory withdrawal rights, but inadequate packaging during the return may cause damage for which you could be responsible.
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REFUNDS
When you exercise a valid right of withdrawal, we will refund the payments covered by that right, including the cost of our least expensive standard delivery option where required by law.
Additional delivery costs resulting from choosing a more expensive shipping method are not refundable.
Refunds are issued using the original payment method unless another method is expressly agreed.
We may withhold the refund until we have received the returned product or you provide evidence that it has been sent, whichever occurs first.
After approval, your bank or payment provider may require additional time to display the refund.
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DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
Please contact us as soon as reasonably possible if your order arrives damaged, contains the wrong product or does not match its description.
Email marbelune@gmail.com and include:
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Your order number
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A description of the problem
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Clear photographs of the product and packaging where appropriate
We will investigate the issue and provide an appropriate remedy in accordance with applicable consumer law.
Your statutory right to complain about a defective product is separate from the 14-day withdrawal right.
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SALE ITEMS
Discounted and sale items retain any statutory withdrawal and complaint rights that apply under consumer law.
Any additional voluntary return offer may have separate conditions, provided those conditions do not restrict mandatory consumer rights.
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EXCHANGES
We do not currently process direct exchanges.
If you want another product or colour, return the original product according to this policy and place a separate order after the return has been accepted.
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ORDER CANCELLATIONS
If you want to cancel or change an order before dispatch, contact us as soon as possible.
We will try to stop or update the order, but this cannot be guaranteed after it has entered preparation or fulfilment.
If the order has already been dispatched, you may use your applicable withdrawal rights after receiving it.
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PRODUCTS THAT CANNOT BE RETURNED
The statutory right of withdrawal may not apply to products that fall within an exception established by applicable law, such as products made specifically to the customer’s instructions.
We will clearly inform you before purchase if a product is subject to such an exception.
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MODEL WITHDRAWAL FORM
You may copy and email the following form to marbelune@gmail.com:
To Marbelune:
I hereby give notice that I wish to withdraw from my purchase of the following product or products:
Order number:
Product or products:
Ordered on:
Received on:
Customer’s name:
Customer’s address:
Date:
This form is optional. You may also contact us with any other clear statement explaining that you wish to withdraw from the purchase.
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CONTACT
Questions about withdrawals, returns or refunds can be sent to:
Email: marbelune@gmail.com
Legal business and contact information: